
From Panera to Cava, Ron Shaich's "Know What Matters" reveals how he built a $100 billion fast-casual empire through future-focused vision. This Wall Street Journal bestseller asks: What transformations await tomorrow's leaders who dare to prioritize meaning over metrics?
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Picture a 21-year-old political activist, fresh off organizing campus protests, standing outside a convenience store fuming with righteous indignation. He'd just been wrongfully ejected, and instead of filing a complaint, he made a declaration that would change his life: "We could run a better store than these folks!" That moment of outrage became the spark for a $7.5 billion empire-not because of business acumen or inherited wealth, but because of a simple insight that most people miss. Success doesn't require appealing to everyone. You just need to become the singularly best choice for someone specific. That undergraduate store generated $60,000 in profit its first year, proving a fundamental truth: competitive advantage is everything. But here's the twist-being a better alternative isn't conceptually complicated. It's just extraordinarily difficult to execute. This distinction would guide every subsequent decision, from transforming French bakeries into lunch destinations to reimagining casual dining entirely.
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