
Forget everything you know about workplace motivation. "Primed to Perform" reveals why pay-for-performance actually destroys productivity. This New York Times bestseller introduces the groundbreaking ToMo Factor that transformed how industry leaders measure cultural strength. What if your incentives are secretly killing innovation?
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Two call center employees sit side by side, handling identical customer inquiries. One mechanically follows scripts, watching the clock until her shift ends. The other engages genuinely with callers, problem-solving creatively and leaving work energized. Same job, same pay, wildly different outcomes. What separates them isn't talent or training-it's the invisible force of motivation. Research tracking thousands of workers reveals a startling truth: why you work matters far more than what you work on. Companies understanding this principle don't just edge out competitors-they dominate them. Firms with exceptional cultures saw share values skyrocket 901% over eleven years versus a mere 74% for average cultures. Southwest Airlines has achieved 42 consecutive profitable years in an industry plagued by bankruptcies. The secret? They've cracked the code on what truly drives human performance.
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