
"Rebooting Justice" reveals how technology can bridge America's staggering justice gap, where 86% of low-income legal problems receive inadequate help. Former eBay dispute resolver Colin Rule proves the most innovative legal solutions often come from outside the profession itself.
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Imagine being Adnan Syed from the podcast Serial - convicted of murder despite weak evidence while your defense lawyer misses key witnesses, shows poor organization, and repeatedly demands money from your family. Later disbarred for mishandling client funds, this lawyer represents not an anomaly but a window into America's dysfunctional justice system. Despite having more lawyers per capita than any other nation, the World Justice Project ranks America twenty-seventh in civil justice and twenty-second in criminal justice globally. How can a country with so many legal professionals leave so many citizens without meaningful access to justice? The answer lies in a system designed by lawyers, for lawyers - complex procedures that make navigation expensive, bar authorities that restrict competition, and a structure that advantages those with better representation. Despite the Supreme Court's promise of counsel for indigent defendants in Gideon v. Wainwright, the reality falls devastatingly short of the ideal.
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